Membership of our clubs is subject to the following terms and conditions. Please read through them carefully as they contain important information about our procedures and your requirements when booking or cancelling.
Costs, Invoicing & Payment
The cost of a term is the sum of the individual session cost of the selected service multiplied by the number of sessions in that term unless otherwise stated or affected by financial circumstance or a council disability scheme. Parents registering more than one child to any Zylo school clubs, or one child to multiple Zylo school clubs, will benefit from a per-session sibling discount. Only one form of discount is applicable at any one time and discounts cannot be combined or stacked.
Invoices are issued shortly before the start of a term or upon your child's booking. Each payment covers one term and payment due dates are clearly stated on all invoices. Payments not received by this date will become 'overdue' and reminders will be issued every 7 days for 2 weeks. If a payment has not been received following this invoices become 'escalated' and are flagged for further action by our team. If a payment has not been received after 8 weeks we reserve the right to utilise a debt recovery service and to claim compensation for any debt recovery fees. Debit card payments can be made online through our secure membership area or over the phone. Payments can also be made by cash or cheque at Zylo sessions, by bank transfer or by post.
Membership and Booking Cancellations
Once a child is registered to any of our school clubs they become a 'member' of the club and are automatically booked into all new terms at that club until we receive notice to unsubscribe them. If, following a term, you do not wish for your child to continue onto the next you must inform us as soon as possible. We send out reminders at the start and end of each term to encourage communication regarding cancellation. We reserve the right to charge for the full term if we have not been officially informed of a cancellation by the 3rd session in that term.
Session Dates, Session Cancellations and Refunds
Session dates are listed on invoices and in the members area of the website. We will always try to arrange cover before cancelling a sesison but in the event of a cancellation we will notify you by email and text. Following cancellations we always offer a refund or reduction from your current or next invoice.
In the event that a tutor can not attend a daytime class we always try to move the session to an alternate day before cancelling.
We also offer a full refund after your childs first session if they decide not to continue with the club. Additionally we reserve the right to make decisions on refunds outside of these circumstances on a case by case basis.
Communication and Contact Details
We will communicate with you via text, email, phonecalls and letters should we need to in order to provide a consistent service. It is your repsonsibility to provide us with up to date contact information.
Legal, Insurance and Safeguarding
Zylo Performance Limited is registered under the 1998 Data Protection Act and is GDPR compliant. All staff are advanced DBS checked and child protection trained and statutory insurances are in place. Our website and payment systems are hosted on secure servers and fall in line with PCI DSS compliance laws and trading standards guidelines and recommendations.